It's Just A Messaging Service (Part 1)

I am only going to explain this once. I wrote 'It's Just A Messaging Service' when I was working at a call centre. I just figured that since it made for an interesting blog I would cut and paste it from my old blog onto my new one. I can see how this would be confusing for some people hence why I'm explaining it now. There are 5 parts to this. It was a terrible, terrible job and it is the reason I started hating people. That and retail. Oh well. I hope you enjoy my tortuous memories.

----------------------------------------------------------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
.........................................................................................................................
:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
>>>>>>>>>>>>>>>>>>>>>>>>>>>>alright i'll stop now..




I work at a call center. A messaging service to be precise. On a 9 hour day I could answer 1000+ calls. I know it doesn’t sound so bad after a while you start to see a pattern in each call. Although there is nothing enjoyable about my job except break time and finishing, there is a slight level of amusement that comes from having the same conversations over and over again. I assume this will wear off shortly but in the mean time I have broken some of the calls into categories. I will give you three at a time so not to overwhelm you with the sheer brilliance that is my job.

1. Is this a messaging service? These are the people that don’t listen to you state that it is, in fact a message service but get mad/hang up when they realize who you are.

Me: Hello, you’ve reached a message service what was your message?

Caller: HELLO? HELLO? HELLO?!

Me: Hi, you’ve just reached the message service

Caller: put Sam on

Me: it’s a messaging service

Caller: I want to talk to Sam

Me: Can I get him to call you back?

Caller: Is this a message service?

Me: yes.

Caller: *hangs up*

2. My name is bkdfsdbjkhfgdkhskdhsk. These people either have names that are not actually names or mutter them so well that you cannot distinguish what they are.

Me: This is Jack’s message service…your message please.

Caller: Tell him to call me

Me: What was your name?

Caller: polkujeosjhgoehajncausleeek

Me: can you spell that?

Caller: *in a matter-of-fact tone* you can’t spell  polkujeosjhgoehajncausleeek?

Me: um…is it p….o……..l?

Caller: oh for f***’s sake *hangs up*

or, scenario 2 generally goes like this..

Me: This is Jack’s message service…your message please.

Caller: tell Jack to call

Me: What was your name?

Caller: polkujeosjhgoehajncausleeek

Me: can you spell that?

Caller: polkujeosjhgoehajncausleeek

Me: can you spell it please?

Caller: it’s polkujeosjhgoehajncausleeek, it’s polkujeosjhgoehajncausleeek

Me: oh yeah…did you just want to call back later?

3. The Silent Caller. This one doesn’t happen a lot but it’s the most annoying so I am grateful.

Me: this is *insert business name*’s answering service, your message please.

Caller: hello?

Me: hello you’ve just reached the message service, what was your name

*silence*

Me: hello?

Caller: hello?

Me: hey, it’s just a message service what was your name?

*silence*

Me: hellooooooo?

Caller: hello?

Me: IT’S A MESSAGE SERVICE, DO YOU WANT TO LEAVE A MESSAGE?!

*silence*

Me: HELLO!

Caller: hello?

Me: really?

*hung up*